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The Westlake Ace Hardware Customer Satisfaction survey, found at www.talktowestlake.com, is an online questionnaire designed by Westlake Ace Hardware that helps determine consumer satisfaction of products and services offered by the company. Your information will be used by the company to help improve areas such as customer service, atmosphere, products, and other aspects of the store. For convenience, you can take this survey online.

You will be able to provide valuable feedback on your experience in the store by taking part in this survey. The company wants and needs this feedback so they can understand what works and what doesn’t. This provides them with an additional benefit: they can identify areas that need improvement in order for their customers to have a better shopping experience. The survey will end with a coupon. To find out what coupon you will get, take a look at your receipt.

About Westlake

Westlake Ace Hardware, a successful hardware store, has been in operation for over 100 years. W.I. is the owner of these stores. Westlake. Westlake was the first to enter the hardware chain in 1905. This particular chain currently has 91 stores and is spread across several states in the Midwest. Ace Hardware joined Westlake in 1959.

There are many hardware items that can be purchased by anyone interested. Ace sells heating, cooling, and lawn and garden equipment, plumbing tools, electrical products, flooring contents and hand tools.

How to take the Westlake Ace Hardware Customer Satisfaction survey

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What you will need:

  • Access to the Internet and a computer
  • You should be able to read Spanish and English.
  • Take a copy of your Westlake Ace Hardware receipt with an invitation for the survey.

Instructions

  1. Go to www.talktowestlake.com.
  2. You must ensure that your printer is connected to your computer and turned on.
  3. To complete the survey in Spanish click the blue hyperlink at the bottom left of the white space.
  4. Click Start and enter the 14-digit code that you received with your receipt.
  5. Answer questions about your recent visit. Be truthful and thorough. If you are given the chance to write your own response, please do so.
  6. Once you’re done with the survey you will be asked for a coupon to print. You can see what the coupon is for by looking at the receipt. You are not allowed to save or email the coupon. Make sure your printer is on standby.

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