Waitrose Customer Survey 

The Waitrose Customer Survey: found at www.Waitrosecares.com, is an online questionnaire designed by Waitrose that can help improve customer satisfaction. While you can provide feedback, you can also enter a drawing to show your appreciation.

You could win Waitrose vouchers in the amount of £500, just for participating. You can complete this survey online.


Waitrose is a British supermarket chain which is a part of the John Lewis Partnership, Britain’s largest employee-owned retailer. The mega-chain was founded in 1904 as a small grocery store in West London. It had a similar name to its current owner. Waitrose, headquartered in Bracknell Berkshire, England, boasted 350 branches throughout the United Kingdom as of 2015. This included 30 “little Waitrose” convenience stores sprinkled throughout the UK.

The chain was the first major supermarket chain to sell organic food in 1983. The company’s holiday marketing efforts in 2016 have been highly praised and won several industry awards.

How to participate in the Waitrose Customer Survey

Waitrose Customer Survey

You must:

  • You should have Internet access and access to a computer.
  • You should be able to read English.
  • Take a Waitrose receipt with an invitation to participate in the survey.
  • To participate, you must be 18 or older


  1. Go to www.Waitrosecares.com.
  2. Choose whether you shop online or in-store.
  3. If you have ordered online, please enter your order number along with the branch where you live. This information will appear at the top of your receipt. Click Start survey if you bought in-store.
  4. Answer questions. Please be truthful and carefully read the directions on each page and section. Before making a decision, you should read the questions and answers. Some questions allow you to choose one answer while others let you select multiple. Some questions may have a text box. Enter your answer in the text box and be as specific as you can. The text box is not mandatory, but it can be helpful.
  5. You can enter a drawing. To enter, read the directions. It is likely that you will be asked to provide contact information such as your email address. If you do not want to be involved in the drawing, close the browser and leave your feedback as is.

Waitrose Customer FAQ

What is Waitrose’s customer service email address?
Monday-Friday 8am-10pm
How do I make a formal complaint to Waitrose?
Waitrose complaints contacts
  1. Visit Customer Services.
  2. Call Customer Service on 0800 188 884 or 01344 825 232.
  3. Email Customer Service on customersupport@waitrose.co.uk.
  4. Tweet Waitrose (UK)
What is the Waitrose card for?

The card lets you collect five points on each PS4 used on John Lewis or Waitrose and one point for each PS4 that you spend elsewhere. For each 500 points, you earn to accumulate you’ll be awarded a gift voucher for PS5.

How do I contact Waitrose customer service?
00 44 1344 825232
Who delivers Waitrose food now?

Ocado is an exclusively online retailer which currently purchases food items at Waitrose & Partners and other companies and delivers them to customers in its storage facilities. The partnership between the two started in January 2002.

What is the way Waitrose interacts with customers?

Ecrebo’s technology allows Waitrose to engage with its customers in-store at the point of sale in real-time time with highly targeted coupon codes and other messages. Promotions, offers, or messages will be printed along with receipts made of paper, and are delivered straight to shoppers by Waitrose Partners.
Where is Waitrose head office?
Bracknell, United Kingdom
Who is the chief executive of Waitrose?

James Bailey is the executive director (CEO) of the UK’s Waitrose supermarket chain. Bailey started working as a managerial trainee within the National Health Service (NHS) for three years. He was followed by three years of financial services.

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