The True Value Store Experience Survey, found at, is an online questionnaire designed by True Value that will measure their customer’s satisfaction with products and services that the company offers. This information will be used by the company to improve customer service, products and store atmosphere. You can complete this survey online.

Participating in the survey will give you an opportunity to share your store experience. This is a great opportunity for customers to share their opinions. This type of feedback helps the company learn what is working and what needs improvement. The feedback can be used to improve the store. You will be rewarded for your participation by receiving a coupon for $5 off $25. This coupon can be used at True Value stores where you received your survey invite.

The True Value of Your Investment

True Value, an American hardware store cooperative, traces its roots to four hardware cooperatives and a hardware wholesaler: American Hardware & Supply, Coast to Coast Corporation, Cotter and Company and the Midwest-based Hibbard Spencer Bartlett and Company. True Value, with more than 5,000 independent stores around the globe, understands that customers still demand high-quality products, outstanding service, and expert guidance.

True Value, the cooperative founded on it, has a proud history of supporting independent retailers both in the United States and internationally. True Value franchisees have the support needed to make the company’s vision a reality and are dedicated to making the True Value store the best one in town.

How to Get the True Value Store Experience survey


You must:

  • You should have Internet access and access to a computer.
  • Learn Spanish or English.
  • Keep your most recent True Value receipt, which contains an invitation to the survey.


  1. Go to
  2. In the text boxes, enter the store number, date, time, and amount. To help you, view the receipt diagram. When you are ready, click next.
  3. Answer questions regarding your recent experience in the store. Follow all directions.
  4. To receive a coupon, enter your email address into the text box. It is not necessary to enter your email address. You will not be able to receive a coupon if you don’t enter your email address.

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