The Sears Customer Satisfaction Survey, found at, is a short, online survey designed by Sears, giving customers a chance to leave valuable and important feedback about their most recent experience with the store. Sears wants customers to provide feedback to help them improve their shopping experience. You can complete the survey online whenever you have the time.

Participating in the survey will allow you to provide valuable feedback to the company. They want to hear your feedback in order to understand what works and what doesn’t. This information is used to improve your experience. They understand that your time is precious so they offer a reward for your efforts in the form of $500 worth Shop Your Way Points.


Sears, an American retailer with a strong reputation, offers exceptional customer service. The integrated retailer, based in Hoffman Estates (Illinois), offers a wide range of merchandise, including home appliances, tools, automotive repair equipment and more. It has thousands of stores throughout the United States.

The Shop Your Way social shopping portal forms part of the company’s strategy to reward shoppers for continued support. Kmart corporation and Sears, Roebuck and Co. operate under the company. These subsidiaries stock a wide range of Sears brands like Craftsman and Kenmore, as well as DieHard.

How to take the Sears Customer Satisfaction Survey


You Have to:

  • Access to the Internet and a computer
  • Learn Spanish or English.
  • Keep your Sears receipt with the invitation to take part in the survey.
  • To participate, you must be 18 or older


  1. Go to
  2. Select English or Spanish to access the button. Here you can also view the sweepstakes rules as well as the privacy policy.
  3. Enter the Sales Number found on your receipt. For a diagram to help you locate this information, click the blue hyperlink that says “See Example.” Click next when finished.
  4. A few questions will be asked about your last visit to Sears. These questions will be asked honestly.
  5. After completing the survey, you can enter the sweepstakes contest by providing your contact information. Follow the instructions.

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