Piercing Pagoda Customer Satisfaction Survey

The Piercing Pagoda Customer Satisfaction Survey, found at www.Pagodasurvey.com, is an online questionnaire designed by Piercing Pagoda that helps them understand how their customers feel about their products and services. Although the information can be used in many different ways, it is generally used for improving customer service. For your convenience, this survey is conducted online.

You can share your true feelings by taking this survey. These questions are intended to allow you to rate your experience and provide insight into how each store is doing. This allows them to find out what works and what doesn’t.

About Piercing Pagoda

Piercing Pagoda, a kiosk selling jewelry in American malls, is an example of a jewelry shop. It all began in 1969 when Bertha and Bernard Cohen realized a way to keep up with the growing popularity of ear piercing. In the early years, women of all ages saw the retailer kiosk as a less time-consuming and less costly way to have their ears pierced, as opposed to making a visit to the physician’s office.

The kiosk sells mostly jewelry made of 10 and 14-karat gold, including necklaces, rings, earrings, bracelets, chains, and rings. The first kiosk was located in Whitehall Mall in Whitehall, PA. Since then, the Piercing Pagoda is now available in approximately 780 U.S. malls. Second and third-generation women still visit the kiosk to get pierced ears and other jewelry options.

In 2000, Zale Jewelers acquired the retailer. This increased the variety of jewelry available. We aim to gain more market share with high-quality, affordable jewelry, and fashion pieces that women want.

How to Take Part in the Piercing Pagoda Satisfaction Survey?

Piercing Pagoda Customer Satisfaction Survey

You must

  • Access to the Internet and a computer
  • Learn Spanish or English.
  • Take a copy of your Piercing Pagoda Receipt, which includes an invitation for the survey.


  1. Go to www.Pagodasurvey.com.
  2. Click the link under the dark blue button to take the Spanish survey. If you don’t want to use Spanish, go to step 3.
  3. You will need to enter the time, ASSC number, totally spent, and the survey code in your receipt. You will find the first two pieces at the top. The total and entry numbers will be located towards the bottom.
  4. Answer questions regarding your experience. These questions may include your greeting upon arrival, how you were thanked for business, and many other things. Some questions ask you to rate specific things, such as how you felt about the experience.
  5. Participating in the survey does not bring you any special rewards, but it will give you peace of mind that you have helped the company grow.


What should a customer satisfaction survey include?
Customer Satisfaction Survey Questions
  1. How long have you been using the product?
  2. Which alternatives did you consider before purchasing the product?
  3. How often do you use the product or service?
  4. Does the product help you achieve your goals?
  5. What is your favorite tool or portion of the product or service?
What exactly is a customer satisfaction survey?

What is a satisfaction survey? A survey to gauge customer satisfaction is a questionnaire that helps companies understand what their clients are thinking about their products or services, their brands as well as their support for customers.
What is a perception of the customer survey?

Surveys on customer perception are utilized to get an overall view of what customers feel and think about your company, products, or service. Surveys on customer perception are likely to contain open-ended questions that are recorded in verbatim form since they are valuable to collect feedback from the respondents.
What length should a customer satisfaction survey last?

To ensure satisfaction with the service, the main thing is to make the survey as short as is possible. 3-to-5 minutes and 15 to 20 questions maximum is the ideal way to go. Customers would rather have nothing more than a lengthy and lengthy survey, and they are likely to not complete or provide incorrect answers to get it done.
How do you ask customer satisfaction survey?

  1. Simple Salutation Personalisation.
  2. Tell Them Why They are Receiving the Invite.
  3. Don’t Tell Them How Great You Are.
  4. Explain the purpose of the Survey.
  5. Give a Realistic Estimate of the Time it Will Take.
  6. Give Them a Place to Ask Questions.
  7. Show Them the Survey Link.
What is the level of satisfaction for customers? an example?

Customer satisfaction is the extent to which you as a company, product well as a service company, fulfill the requirements and expectations of your clients. This is applicable to all interactions prior to and following the sale, as well as during the sale. … “A measure of how happy customers feel when they do business with a company.”
How do you use customer satisfaction survey results?

The results of surveys were conducted by customers to determine Net Promoter Score (NPS), CSAT score CSAT score, CSAT score, Customer Effort Score (CES), and various other metrics of customer satisfaction. Produce reports and pinpoint areas for improvement. Discuss the findings with your teams and ask them to share plans for improving customer service.

What number of questions should a satisfaction survey contain?

They can be complicated for the person taking the survey as they can cause incorrect data because you don’t know what response the respondent has to answer. Do not make the survey too lengthyIt is common for CSAT surveys should have under 10 questions..

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