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The Overwaitea Food Group Customer Satisfaction Survey, which is available at www.overwaitea.com/survey, is a series of questions developed by the company to gain deeper insight into their customer’s experience. To continue making positive changes across all sectors, the company uses information from customers. It is now available online to make the survey easily accessible for all customers.

By taking the survey, you provide valuable information to the company. It is a sign that the elements in the store are working well if you are satisfied with your experience. If however, you were not satisfied with your experience due to an unpleasant experience, this tells the company they need to improve those elements.

About Overwaitea Food Group

Overwaitea Food Group’s first store opened in New Westminister BC in 1915. It went on to become Canada’s largest Western-based food store chain. Despite being in the business for over 100 years, the company still keeps close contact with the community and their customers. To provide world-class home, food, and health solutions, the company adheres to its core values of fun, innovation, integrity and people.

The company invested in sustainability to ensure it continues to have a positive effect on the community. They sell a majority of their products which are eco-friendly. They continue to look for ways to reduce waste production and aim to make it zero in future. A further goal of the company is to use 100% renewable electricity by improving operational procedures, store designs, equipment, and other aspects.

How to take the Overwaitea Food Group’s Customer Satisfaction Study

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You must:

  1. English proficiency in reading and writing.
  2. You can have access to a personal device like a computer, or a smartphone. These devices can be connected to the Internet.
  3. Get a receipt for Overwaitea Food Group to prove your purchase.

Instructions

  1. Enter http://www.overwaitea.com/survey to go the company’s official survey.
  2. You will be asked to enter details from your receipt such as transaction code and purchase date. The site also has a sample receipt that will help you locate the information if they are not there.
  3. The company will use the information provided so be honest and diligent. You may need to take additional time to fully understand all questions.

Conclusion

Your responses to the questionnaire are very useful for the company. It gives them an idea of how to improve their products. We are grateful that you took the time to complete the survey.

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