The Jiffy Lube Customer Satisfaction Survey, found at, is an online questionnaire designed by Jiffy Lube that allows the company to make needed improvements based on how happy their customers are. This is the best way to do it. This survey can be done online for your convenience.

You can share what you saw with them if you take part. Customers, like you, have to give feedback to enable them to make the necessary changes. It makes no sense to change things that work well, but if they don’t know what works and what doesn’t, they may make the wrong changes.

Jiffy Lube

Jiffy Lube International, Inc., a franchise car maintenance company in North America, is wholly owned as an indirect subsidiary by Shell Oil Co., headquartered in Houston, Texas. Jiffy Lube has over 2,000 locations throughout the United States, Canada and Mexico.

Jiffy Lube offers preventive and regular maintenance services, including an oil change, air conditioning, filtration, battery maintenance, and replacement. The company uses manufacturers’ guidelines to help its customers service their cars according to their requirements.

Jiffy Lube was founded in the 1970s. However, its true origins can be traced back to 1979 when the drive-through bay was invented. Each year, the company serves 22 million customers.


How to take the Jiffy Lube Customer Satisfaction survey


You must:

  • Internet access on a computer.
  • You must be able to read English enough to take part in the discussion.
  • A Jiffy Lube receipt that you have received from a participating shop is required.


  1. Go to
  2. Choose the store where your purchase was made. There are seven stores to choose from. To begin, click any of the blue lines.
  3. Answer questions. These might include questions about your satisfaction with the service and if you would return. They may also ask you if you were welcomed when you arrived. Others may ask you to rate employees or if your car was treated with respect. Text boxes may be used for certain questions. When possible, please complete this form.
  4. You will be asked to add comments at the end of your survey. You can use this space for praise or specific problems. Also, you will need to enter your first name and last name.
  5. You can also include your address, telephone number, invoice number, and the date that your vehicle was serviced. When you are done, click Submit Survey.

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