Hertz Customer Survey

Hertz has created the Hertz Customer Survey at www.Hertzsurvey.com. This online survey measures customer happiness with a variety of services and products. The information you provide will be used to improve the products and customer service as well as the overall atmosphere at the store. For convenience, you can fill out this survey online.

Participating in the survey will give you a positive feeling as you know that you have helped improve the company. It may seem like a waste to leave feedback, but it is only a matter of minutes and can make a big difference. The company wants you to help them give honest feedback so they can understand and learn what is working and what isn’t; this way, they can keep what works and change what doesn’t to give you and other customers a great experience in the store.

About Hertz

According to annual sales, the Hertz Corporation is America’s largest car rental company. The headquarters of this subsidiary of Hertz Global Holdings Inc. is located in Estero FL, just outside Fort Myers. Walter L. Jacobs founded the Hertz Corporation in 1918 to rent cars in Chicago. He later sold it to John D. Hertz in 1923.

Hertz has 145 locations today, with a majority of its vehicles being General Motors. Franchise operations make up the majority of Hertz’s locations outside the United States. Hertz is also the parent of Dollar-Thrifty Automotive Group.

How to Take Part in the Hertz Customer Survey

Hertz Customer Survey

You must:

  • Access to the Internet and a computer
  • You should be able to read Spanish and English.
  • Keep your Hertz receipt, which contains an invitation to the survey, with you.


  1. Go to www.Hertzsurvey.com.
  2. Click the yellow button that says “Click here to take the survey!”
  3. In the text box, enter the nine-digit Rental Record Number located at the top right of your receipt.
  4. After you’re done, click on the arrow.
  5. Enter the five-digit access number from the survey invitation in the text field.
  6. This survey has only four questions, which makes it very quick and easy to complete.
  7. But it is important that you are honest and thorough in answering your question. Use text boxes to answer or click multiple answers if possible.
  8. After you’re done, you can submit your answers. A response will be displayed on the next page. It will inform you that the answers have been recorded. You can now close your browser.

Hertz Customer FAQ

What’s the Hertz customer support number?

Hertz – Contact Us. Thank you for submitting your feedback or questions via eHertz(r). For any concerns or questions in submitting the form, we can be reached by calling 1-800-654-6173 (6 am-7 pm CST, Monday through Friday).

How can I contact someone from Hertz?

If you want to speak to a live person at Hertz customer service, and have an issue with your last rental, you must dial 1-800-654-473. In the menu at the top,, select the option that best can describe the need for your call. The automated system connects you with live customer service representatives.

How do I dispute a charge on Hertz?
Report an issue with your rental car experience by calling Hertz Customer Service at 800-654-4173 (7 am-7 pm CST M-F) or using its online form for emails.

Does Hertz offer no-cost cancellation?

There aren’t any cancellation fees associated with Pay Later reservations with Hertz. This means you can book a car rental and not arrive and not be charged any fees (they most likely don’t be able to access your credit card number).

Did Hertz cease to exist?

Hertz is declared bankrupt one time after the pandemic destroyed the car rental industry. Hertz was the first victim of the epidemic, officially was declared bankrupt on Wednesday.

Can you cancel a prepaid Hertz reservation?

Any changes to reservations are required to be made through Hertz.com through”Modify/Cancel,” or the “Modify/Cancel” option. Any changes made to the reservation could impact rental costs. If a booked reservation is canceled less than 24 hours prior to the date of pickup the cancellation fee of $100 fee will be charged.

Can I receive a refund from Hertz?

You are entitled to a full refund in the event that you cancel your booking not less than two days prior to the scheduled pickup time. The refunds will be credited to the credit card on which you booked your initial reservation. There is no way to claim refunds for non-used rental days.

How do I file a complaint with Hertz headquarters?
Hertz complaints contacts
Call Customer Care on 1 (800) 654-4173.
Email Customer Care on customerrelations@hertz.com.
Tweet Hertz.
Watch Hertz.
Follow Hertz.

What is the reason why Hertz add an additional charge?

Similar to many other large car rental firms, Hertz will put an immediate hold on your debit or credit card whenever you book the car. This covers the entire cost of the reservation as well as an additional security deposit. This will cover any eventualities like late returns or any additional fuel costs.

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