The Great American Restaurants Guest Satisfaction Survey, found at, is an online questionnaire designed by Great American Restaurants that helps determine their customer’s satisfaction of the restaurant. The company uses this information to update the restaurant, and many other purposes. The survey is completed online for your convenience.

Your feedback is valuable to the company. It is equally important for you. It gives you a voice and allows you to tell the company your true feelings without worrying that you won’t be heard. Your feedback and that of other customers is essential for the company to understand what is working and what needs improvement. For better customer experiences, companies are always looking to update areas in the store. For a special offer, check your receipt. At the end of the survey, your offer will be valid.

Great American Restaurants

Great American Restaurants is a chain of nine restaurants located in Virginia and Maryland. It was founded in 1974 by Jim Farley and Randy Norton, who opened a 16-table restaurant called Pizza Express. When Mike Ranney joined the partners a year later and opened Fantastic Fritzbe’s Flying Food Factory, now Silverado, Great American Restaurants was born.

Other eateries in the group that is headquartered in Fairfax, VA, include Carlyle, Best Buns Bread Company, Artie’s, Mike’s American, Coastal Flats, Ozzie’s Good Eats, Jackson’s and Sweetwater Tavern. Each location has call-ahead seating, reservations, and a full-to-go menu. Customers also have the option to purchase gift cards in various amounts.

How to take the Great American Restaurants Customer Satisfaction Survey


You must:

  • Access to the Internet and a computer
  • Learn Spanish or English.
  • Take a copy of your Great American Restaurants receipt and fill out the invitation.


  1. Go to
  2. Click Start and enter the 14-digit code found at the bottom of the receipt.
  3. Answer questions. Questions may include information about your visit such as the time, whether you ate at home or took it with you. Others will ask you to rate your experience on a scale. Some questions may require multiple choices. Follow all instructions before you start the survey.
  4. Write the code on your receipt to validate your offer. To redeem your offer, present the receipt at your next visit.

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