The Express Customer Satisfaction Survey, found at, is an online questionnaire designed by Express that measures customer satisfaction of the company’s services and products. Your feedback is used by the company to improve many aspects. These could include customer service and the general mood or tone of the store. They can also be used to improve the products that they offer. You can complete this questionnaire online.

Although participation in the survey is not necessary to shop at Express. However, there are many great benefits. A benefit is that you have the opportunity to make your voice heard. You’ll have the opportunity to express your opinions and feelings to the company. This is a chance for customers to express their opinions. To see which areas are working and which need to be improved, the company needs this information. The discount coupon code that you receive is another benefit. These codes can be used to get a 15% discount on your next purchase. Some are even up to 20% off. For feedback to be left, you are not required to use the code.


Express, a privately owned American fashion retailer that caters to young women and men, is privately held. Limited Brands has a brand division called Express. It was originally known as Limited Express in 1980. Express was a rapidly growing chain by 1986. In 2016 alone, the chain’s revenue was at a whopping $2.35 billion for the fiscal year.

Express, a New York-based design studio, sells traditional and trendy pieces, as well as accessories. Express currently offers a loyalty/reward program and store credit card. This allows customers to accumulate points over time that can be traded in for store rewards.

How to Take the Express Customer Satisfaction Question


You Have to:

  • Access to the Internet and a computer
  • You should be able to read Spanish and English.
  • Keep your Express receipt, which contains an invitation to the survey, with you.


  1. Go to
  2. To continue, select English or Spanish by clicking on the appropriate button.
  3. Enter the invitation number found on your receipt. The diagram to the left will help you. You should enter 16 numbers. You don’t have to type continuously to get to the next box. Once you’re ready, click on the red arrow.
  4. Answer the questions in the order they appear. Answer all questions before you move on to page 2.
  5. At the end of your survey, you will be given a validation code. This code will be printed on the receipt and placed in the appropriate location.

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