About the Emsar Customer satisfaction Survey

The Emsar Customer Satisfaction Survey, found at www.Emsarlistens.com, is an online questionnaire designed by Emsar that can help improve customer satisfaction.

About Emsar

EMSAR Inc is the largest US medical equipment repair company. They’re independent of any of the major medical hardware vendors, which allows them to work with many different types of medical devices.

They are dispatched out of the national headquarters in Wilmington (Ohio), but they also serve facilities coast to coast. They can send medical equipment technicians anywhere in the United States.

Some EMSAR staff are additionally trained to work with dental and mortuary devices, which allows the company to provide several services that most local repair organizations aren’t certified to do.

How to complete the Emsar Customer Satisfaction Study

Emsar Customer Satisfaction Survey

What you will need:

  • You should have Internet access and access to a computer.
  • You should be able to read English.
  • Take along your Emaar receipt with an invitation for the survey.
  • To participate, you must be 18 or older


  1. Go to www.Emsarlistens.com.
  2. Continue reading about the survey. Next, select your state, technician, and service center using the drop-down list. You must move from one state to the next.
  3. Answer questions related to the fast (or slow) answer. These questions can be categorized as scale questions. They have a range of one through five.
  4. Answer questions about your technician–whether they answered your questions appropriately, gave you progress reports, and provided repairs as planned.
  5. Ask your technician if he was friendly and professional when using the scale system.
  6. Use a scale from 1-10 to answer whether you would recommend this technician and company to your friends and family.
  7. Your comments are welcome. Although you are not required to, it is a good idea to leave your comments in the provided text box. It can help the company improve. The space can be used to express your concerns, to make suggestions, and to praise the company or technician. They promise to share your thoughts with those who were directly affected, good or bad.
  8. Participate in the drawing. Participation could result in you winning an iPad Enter the required contact information. Every field is mandatory. You will need to include your first and last names, a daytime telephone number that you can reach (could also be a cell phone number), and email address, and the date of service.

Emsar Customer Satisfaction Survey

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