The Banfield Pet Hospital Client Experience Survey, found at, is an online questionnaire designed by Banfield the Pet Hospital that helps measure customer satisfaction of services and products offered by them. The company will use the information to improve their customer service, products, atmosphere and overall store environment. You can complete this survey online.

You will be able to provide valuable feedback on your experience in the store by taking part in this survey. The company really wants that feedback so they can understand what works and what doesn’t. Only then will they be able fix any problems or update the areas that need to change. This will give you a better shopping experience. A sweepstakes will be offered where you can win up to $2,000 in cash. To leave feedback, you are not required to participate in the sweepstakes.

Banfield, the Pet Hospital

Banfield Pet hospital is a chain-style, pet-friendly veterinary clinic. Many of them are found in PetSmart stores across the United States. The veterinarian clinic chain has been in business for over 61 years and is a subsidiary Mars, Incorporated. Banfield Pet Hospital also sells discounted care packages called Optimum Wellness Plans.

The company is headquartered in Northeast Portland and includes a “free range” dog park that is open to the public where dogs are encouraged to play “off the leash”. Banfield also helped finance teaching hospitals that were affiliated to the veterinarian programs of Western University of Health Sciences or National Autonomous University of Mexico.

How to take the Banfield Pet Hospital Client Experience Survey


You Have to:

  • Access to the Internet and a computer
  • You should be able to read Spanish and English.
  • Your Banfield the Pet Hospital recent receipt with an invitation for the survey.
  • To participate, you must be 18 or older


  1. Go to
  2. To take the survey in Spanish click the blue hyperlink at the bottom right of the white box. If not, go to step 3.
  3. Enter the survey code in your receipt. It is not necessary to tab to the next box. The system will do this automatically. Once you’re ready, click on Start.
  4. Answer questions about your recent experiences.
  5. Follow the instructions to enter the sweepstakes. If you don’t want to enter the sweepstakes, you can close your browser window without entering your information.

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