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The Banana Republic Factory Store Feedback Survey, found at survey.medallia.com/brfs-feedback, is an online questionnaire designed by Banana Republic Factory Store that determines how satisfied their customers are with regards to things offered. This survey information is used to provide updates to the stores and company to ensure customers are happy. For your convenience, this survey can be done online.

It is crucial to complete this survey in order to express your views to the company. The company is interested to know what works so they know they don’t have to do anything in that particular area. However, and more important to companies, they need to know what doesn’t work so they know they have to do something to upgrade services in those areas. A coupon will be sent to you for 15% off your next visit.

About Banana Republic Factory

Banana Republic Factory, an American clothing and accessory retail chain, is owned U.S. by Gap, Inc. Banana Republic was founded in 1987 by Patricia and Mel Ziegler. It started as the Banana Republic Travel and Safari Clothing Company. Gap would eventually buy out the company in 1983 and take over the name and give the company the modern image that we all love.

Banana Republic currently operates more than 600 stores around the world. Banana Republic is well-known for its classic style and occasional limited edition collections like the Mad Men and Roland Mouret collections.

How to Take the Banana Republic Factory Store Survey Feedback Survey

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You must:

  • Access to the Internet and a computer
  • You should be able to read English and Spanish.
  • Take a copy of your Banana Republic receipt, which contains an invitation to take part in the survey.

Instructions

  1. Go to https://survey.medallia.com/brfs-feedback.
  2. Choose your preferred language: English, French, or Spanish. When you are ready, click Begin.
  3. You will need to enter the transaction number, store ID, country and date of your receipt. These information are at the top of your receipt. Once you’re ready, click on Start Survey.
  4. Answer questions to rate the experience you had with the different sections of the store. Be honest and thorough.
  5. Make sure your printer is ready and on-board before the survey ends. The money-saving coupon can only be printed once. Follow the instructions to print your coupon.

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