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The Banana Republic Customer Experience Survey, found at survey.medallia.com/br-feedback, is an online survey designed by Banana Republic to help measure their customer’s satisfaction on services and specific products that are offered through the company. This information is needed to improve customer service and other aspects of the store. They would like to learn what works and what can be improved so that they can meet customer needs. This survey can be completed online whenever you have the time.

You can provide valuable feedback to the company by participating in the survey. This feedback will be used to improve the store’s customer service. You will receive a code for 20% off any Banana Republic item as a reward of taking the survey.

About Banana Republic

Banana Republic, an American clothing and accessories retailer, is owned and operated by Gap, Inc. Banana Republic was founded by Patricia Ziegler and Mel Ziegler in Northern California in 1978. The original image of the company featured a safari theme. However, Gap, Inc. purchased BR back in 1983 and completely revamped it. The company’s original safari theme was replaced by a more sophisticated image.

Banana Republic currently has more than 600 stores across the United States. In late 2016 the company announced that American socialite Olivia Palermo would serve as the brand’s first women’s global style ambassador.

How to take the Banana Republic Customer Experience survey

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You Have to:

  • Access to the Internet and a computer
  • Learn Spanish or English.
  • Keep your Banana Republic receipt with an invitation to the survey.

Instructions

  1. Go to survey.medallia.com/br-feedback.
  2. Scroll down to select the language you prefer. Then click the “Take the Survey” button when ready.
  3. Provide demographic information such as gender and age.
  4. You will need to enter the store number using your receipt. To help you, an example is provided above.
    Questions about your most recent experience will be asked. Be honest and answer as many questions as you can. There may be multiple options where you can choose from one or more answers. You may also find text boxes that allow you to type your answer. Follow the instructions.
  5. Once you’ve answered all questions, you’ll be given a special code. Take a note of the code and use it to redeem your Banana Republic coupon when you visit another Banana Republic store.

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